Delivery & Return Information
Delivery & Shipping
We process all orders within 1–3 business days. Once your order is shipped, you will receive a tracking number via email.
Estimated delivery times:
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Czech Republic: 1–3 business days
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Europe: 3–5 business days
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USA: 5–10 business days
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Rest of the world: 7–14 business days
Please note that delivery times may vary due to customs or carrier delays.
Return & Exchanges
We accept returns and exchanges within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
To request a return or exchange, please contact us before sending the item back.
Non-Returnable Items
Due to hygiene and personalization reasons, the following items cannot be returned:
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Personalized or custom-made products
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Items marked as final sale
Damaged or Lost Items
If your order arrives damaged or does not arrive within the expected time, please contact us. We will be happy to assist you and resolve the issue.
Contact
For any questions, feel free to contact us at:
info@ethnoatelier.com
